Beschreibung The Apple Experience: Secrets to Building Insanely Great Customer Loyalty. Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple"Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!"--Garr Reynolds, author of Presentation Zen and The Naked Presenter"At its core, this book is not about Apple. It's about delivering the best experience possible."--Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc."An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb"Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business."--Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction"Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today."--Peter Steinlauf, Chairman, Edmunds.com"This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. "--Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profitsIn The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor inAppleĀs retail space and learning about AppleĀs vision and philosophy. Using insights and data from these sources, he breaks down AppleĀs customercentric model to provide an action plan with three distinct areas of focus:Inspire Your Internal Customer with training, support, and communications that create a Āfeedback loopĀ for improving performance at every levelServe Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service--Approach, Probe, Present, Listen, End with a fond farewellSet the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your productsWith The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience.-
The Apple Experience: Secrets to Building Insanely Great ~ The Apple Experience: Secrets to Building Insanely Great Customer Loyalty / Gallo, Carmine / ISBN: 9780071793209 / Kostenloser Versand fĆ¼r alle BĆ¼cher mit Versand und Verkauf duch .
The Apple Experience: Secrets to Building Insanely Great ~ The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (English Edition) eBook: Carmine Gallo: : Kindle-Shop
The Apple Experience: Secrets to Building Insanely Great ~ At the core of Appleās success and intense customer loyalty, however, arenāt just āInsanely Greatā products, but great people who are informed, empowered, and motivated to deliver an unbeatable customer experience. In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this .
The Apple Experience: Secrets to Building Insanely Great ~ With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience.
Secrets to Building Insanely Great Customer Loyalty / The ~ These principles are based on The Apple Experience. The book shows readers in any industry how to enrich lives, build loyalty, and reimagine the customer experience. Watch Slideshow. About the Book Video . Watch as the author tells you how The Apple Experience will help build insanely great customer loyalty. Watch the video. Apple Store's Five Steps of Service . The Apple Store's renowned .
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The Apple Experience: Secrets to Building Insanely Great ~ These principles are based on Carmine Gallo's book, The Apple Experience. The book shows readers in any industry how to enrich lives, build loyalty, and reimagine the customer experience.
The Apple Experience: Secrets to Building Insanely Great ~ ART BIZ SECRETS part one: 'How to Make a Living as an Artist' version 4 COLIN RUFFELL epub. Arte de conducir bajo la lluvia, el Garth Stein pdf .
How The Apple Store Creates Irresistible Customer Experiences ~ After studying the Apple Store model and speaking to former Apple leaders, I believe the steps of service technique is an ideal model for any brand that wants to build customer loyalty. I've seen .
The Apple Experience: Secrets to Building Insanely Great ~ The Apple Experience: Secrets to Building Insanely Great Customer Loyalty. by Carmine Gallo. Paperback. details (United States). (see also: eBook (Kindle) Ā· eBook (Kindle)) details (United Kingdom). (see also: eBook (Kindle) Ā· eBook (Kindle)) details . (see also: Kindle Ausgabe Ā· Kindle Ausgabe) details . (see also: eBook (Kindle) Ā· eBook (Kindle)) ISBN: 978-1-259-02768-0. ISBN-10: 1-259 .
The Apple Store Guide to Insanely Great Customer Service ~ The Apple Store Guide to Insanely Great Customer Service. by Humayun Khan; Customer Experience; Apr 28, 2016; 6 minute read Leave a comment; Email Pinterest Facebook Twitter LinkedIn. Apple is the fastest growing retailer in history and has dominated the holy covet of retail metrics, sales per square foot, almost since its inception, which hit $4,798 in 2015. Pair that with rampant expansion .
The Apple Experience Secrets To Building Insanely Great ~ The Apple Experience Secrets to Building Insanely Great Customer Loyalty. 2012-04-13. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. Author: Carmine Gallo. Publisher: McGraw Hill Professional. ISBN: 9780071793216. Category: Business .
Southwest Airlines Motivates Its Employees With A Purpose ~ This is a BETA experience. You may opt-out by . including The Apple Experience, Secrets To Building Insanely Great Customer Loyalty. Carmineās upcoming book, Talk Like TED, reveals the 9 .
The Innovation Secrets of Steve Jobs: Insanely Different ~ An "insanely great" idea will not achieve "insanely great" breakthrough success without "insanely great" execution. I also presume to assert that, with all due respect to Jobs, credit for the extraordinary success that Apple has achieved thus far must be shared by hundreds (if not thousands) of people who have been or are now centrally involved at every management level and in all areas of .
Carmine Gallo - ~ The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience . Secrets to Building Insanely Great Customer Loyalty (English Edition) 13.04.2012. von Carmine Gallo ( 65 ) 17,29 ā¬ Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three .
The Innovation Secrets of Steve Jobs: Insanely Different ~ Create Insanely Great Experiences. Think differently about your brand experience. Master the Message. Think differently about your story. By following Steve Jobs's visionary example, you'll discover exciting new ways to unlock your creative potential and to foster an environment that encourages innovation and allows it to flourish. You'll learn how to matchāand beatāthe most powerful .
The Innovation Secrets of Steve Jobs: Insanely Different ~ The Apple Experience: Secrets to Building Insanely Great Customer Loyalty Carmine Gallo. 4,6 von 5 Sternen 58. Gebundene Ausgabe. 18,18 ā¬ The Presentation Secrets of Steve Jobs: How to be Insanely Great in Front of Any Audience Carmine Gallo. 4,6 von 5 Sternen 346. Taschenbuch. 15,32 ā¬ The Storyteller's Secret: How TED Speakers and Inspirational Leaders Turn Their Passion into Performance .
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Apple's Secret Employee Training Manual Reinvents Customer ~ His new book, The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.