Beschreibung The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs. Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues."-Don Peppers and Martha Rogers, Ph.D., authors, Rules to Break and Laws to Follow "The Best Service Is No Service presents great new ideas about how to make service work for the company and the customer. Customers are clamoring for self-service that answers all of their questions, and this important book shows companies how to achieve this level of customer satisfaction."-Sheryl Sandberg, vice president of online sales and operations, Google "I recommend The Best Service Is No Service to companies and their outsourcing partners alike-when customers don't need to contact companies for help or information because everything is clear and works right, then everyone benefits. The 'best service' principles also work across all countries and cultures, a new universal goal!"-Sanjeev Aggarwal, managing director, Helion Ventures Pvt Ltd Gurgaon, India, and founder and former CEO of IBM Daksh "Building 'the best service is no service' also applies outside of corporations-universities and business schools can learn a lot from this book and its principles. I recommend this book to academic leaders for their schools and for their students to obtain firsthand lessons that really work!"-James Jiambalvo, dean, Michael G. Foster School of Business; and Kirby L. Cramer Chair of Business Administration "This book is compulsory reading for executives, customer service managers, and decision makers whose actions define a company's customer experience. The Best Service Is No Service points out areas where management mistakes or confusion can lead to unnecessary contacts and disoriented customers. The concept of 'no service' is elegant in its simplicity. You will find clear solutions and tips on how to achieve 'no service' but also how to provide 'awesome customer experiences' while pursuing 'no service.'"-Bert Quintana, former vice president, Dell International Services
The Best Service is No Service: How to Liberate Your ~ The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs / Price, Bill, Jaffe, David / ISBN: 9780470189085 / Kostenloser Versand fĂźr alle BĂźcher mit Versand und Verkauf duch .
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The Best Service Is No Service: How to Liberate Your ~ Pam Ayala added The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs to Livros Internacionais Board Universo do CX e CS (um projeto IndeCX)
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5 Ways to Deliver Excellent Customer Service ~ A RightNow Technologies Customer Experience Report found that 86% of U.S. adults are willing to pay more for a better customer experience and 73% of U.S. adults said a friendly customer service made them fall in love with a brand. Not only will brands get happy, loyal customers but will see increased business.
9 Common Customer Service Interview Questions / The Muse ~ Companies in all industries need to interact with their customers and keep them happy, and these interactions happen across a number of channelsâin person, over the phone, via email or chat, and increasingly, over social media. Despite all of these differences, the core skills and qualities needed for a customer service job are the same. And recruiters and hiring managers know that. So when .
The 8 Simple Rules for Good Customer Service ~ Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your .
16 Key Customer Service Skills (and How to Develop Them) ~ The best customer service professionals know how to keep their communications with customers simple and leave nothing to doubt. 4. Knowledge of the product. The best customer service professionals have a deep knowledge of how their companiesâ products work. After all, without knowing your product from front to back, they wonât know how to .
8 Ways to Say No to Customers with Examples / Provide Support ~ If your customers do not believe that you are truly engaged trying to understand them, theyâre much more likely to walk away and turn to competition seeking a better customer service. E.g. E.g. âCould you provide more details about your issue so that I could ensure that there is no misunderstanding?â instead of âUnfortunately we cannot help you with this issue, sorry.â
40+ Phrases to Create Positive Scripting for Customer Service ~ Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting. The following blog post contains ready-to-use examples of positive phrases .
The Best Service is No Service: How to Liberate Your ~ The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (English Edition) eBook: Price, Bill, Jaffe, David: : Kindle-Shop
The 10 Commandments of Great Customer Service ~ Customer service is an integral part of our job and should not be seen as an external extension of it.A companyâs most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates.
How Important Is Customer Service To Success In Business? ~ The key is for companies to build customer service operations that succeed without vastly expanding the budget. Customers reward good service. Surveys drilling down on this question have found .
10 Reasons Why Good Customer Service Is Your Most ~ 8. Great customer service opens doors for new partnerships and other opportunities. Treating your customers like gold is infectious. It opens the doors for new partnerships, especially when other .
6 Keys to Improving Your Team's Customer Service Skills ~ Smart companies always ask âWhat is good customer service?â Good customer service centers around carefully listening and attending to your customersâ needs and desires. If you are not constantly on the lookout for opportunities to improve your customer service, then your relationships will stagnate. Here are six free customer service tips you can start using today.
The Best Service Is No Service: How to Liberate Your ~ The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs, Library Edition. by: Bill Price ¡ David Jaffe. Audio CD. details . (see also: Audible Audiobook ¡ eBook (Kindle) ¡ eBook (Kindle)) details (United Kingdom). (see also: Audible Audiobook ¡ eBook (Kindle) ¡ eBook (Kindle)) details . (see also: Kindle Ausgabe ¡ Kindle .
How to Keep Customers Loyal: 8 Steps (with Pictures) - wikiHow ~ Give your customers a reason to come back. Advertise a follow-up discount to your current customers. If they purchase something now, they'll get a coupon to use on their next purchase from you. Set up a referral program so that your existing customers will get a discount when they refer a new customer to you. This type of loyalty program is .
6 Tips To Make Your Customers Keep Coming Back ~ Your best customer is the one who keeps coming back to you. Yes I know, hardly breaking news but worth the not-so-gentle reminder. No business can grow without retaining its customers.
14 Key Performance Indicators to Measure Customer Service ~ You can also look at all of the issues that your customer service team has resolved to get an idea of your customer service. No matter how great your company, there are bound to be issues and complaints. But if youâre able to solve them quickly and in a way that makes your customers happy, thatâs an indication of good service. Employee Productivity. Different types of businesses use .
Customer Service Definition - investopedia ~ Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.
Comcast Customer Service - Xfinity Technical Support ~ Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services.