Beschreibung The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location. Whether you’re just beginning your journey, or have been working on culture for years, this handbook will prepare you to take the next step. You’ll receive actionable advice, straightforward exercises, and proven tools you can utilize immediately.Learn the one thing that forms the foundation of every great culture. Discover what customer-focused companies do differently to engage their employees. And explore ways to strategically align every facet of your organization with outstanding service.Creating and sustaining a customer-focused culture is a never-ending journey that takes hard work, dedication, and commitment. The Service Culture Handbook is an indispensable resource to help you and your employees stay headed in the right direction.Praise for The Service Culture Handbook:"The Service Culture Handbook provides the poignant inspiration and practical instruction for the difficult work of transforming a service culture into one that is distinctive, successful, and permanent." —Chip R. Bell, author of Kaleidoscope: Delivering Innovative Service That Sparkles"Though research continues to uncover the astonishing impact of customer-focused cultures on customer loyalty and business results, few organizations know how to get there. Jeff Toister unlocks that mystery through this practical (and fun to read!) guide to developing a culture that really works." —Brad Cleveland, founding partner and former CEO, International Customer Management Institute
The Service Culture Handbook: A Step-by-Step Guide to ~ The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (English Edition) eBook: Jeff Toister: : Kindle-Shop
The Service Culture Handbook: A Step-by-Step Guide to ~ The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - Audiobook
Bestseller: Die beliebtesten Artikel in ~ The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Jeff Toister. 4,7 von 5 Sternen 66. Taschenbuch . 15,14 € #35. Systemische Fragetechniken für Fach- und Führungskräfte, Berater und Coaches: Die Bedeutung von Fragen im Beruf Hans Patzer. 4,2 von 5 Sternen 35. Taschenbuch. 5,99 € #36. Storytelling in sozialen Medien: So landen .
Customer Service: Serving Internal Customers / LinkedIn ~ Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused.
Customer Service Foundations / LinkedIn Learning, formerly ~ Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service, a practical guide that helps leaders develop customer-focused.
Customer Service Keynote Speaker — Jeff Toister ~ Jeff is the bestselling author of three customer service books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six continents have taken one of his video-based training courses on LinkedIn Learning .
Write a Customer Service Vision — Jeff Toister ~ Customer Service Vision. A customer service vision is a shared definition of outstanding customer service that gets everyone on the same page. Think of it as a compass that points all employees in the right direction. Research from The Service Culture Handbook reveals almost every customer-focused company has one.
Culture Book / Zappos Insights - Customer Service Training ~ Zappos culture is holding the door open for someone, helping out on the phones during the holidays, 1500 employees embracing the downtown move, wearing a costume on a Wednesday for the hell of it, wrapping an entire team’s desks in plastic wrap, having a meeting in a bedazzled spaceship, calling your coworkers family, taking a Science of Happiness class and then walking over to listen to Sir .
Employee Handbooks - SHRM ~ Your employee handbook is hosted online for you and your employees to access privately and securely. You also have the option to print copies. Professional printing services are available at an .
HR Outsourcing: A Step-by-Step Guide to PEOs from Insperity® ~ Download this easy-to-understand e-book to find out exactly what you can expect from a PEO. In this e-book, you’ll discover: How a PEO can help you get access to better benefits for your employees; 3 common misconceptions about PEOs; The many ways a PEO can help reduce your liability … and keep you out of legal trouble
The Customer Service Revolution: Overthrow Conventional ~ The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service Jeff Toister . 4,5 von 5 Sternen 59. Taschenbuch. 15,14 € 500 Social Media Marketing Tips: Essential Advice, Hints and Strategy for Business: Facebook, Twitter, Instagram, Pinterest, LinkedIn, YouTube, Snapchat, and More! Andrew Macarthy. 4,4 von 5 Sternen 328. Taschenbuch. 13,35 .
23 Customer Service Interview Questions (+ Interview Tips) ~ There’s no greater skill for customer service employees than the ability to communicate clearly and with the appropriate level of detail. This section is an opportunity for your best candidates to stand out by explaining how they talk or write to customers. Great candidates will show an ability to interpret a customer’s needs and modify their communication styles for different audiences .
The Customer Service Survival Kit: What to Say to Defuse ~ The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. The book includes tangible tips and tricks to help readers discover how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news .
The Customer Service Revolution: Overthrow Conventional ~ The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (English Edition) Jeff Toister 4,5 von 5 Sternen 59