Beschreibung Customer Mania!: It's Never Too Late to Build a Customer-Focused Company. In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum!—owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants—the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps: • Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people. • Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company. • Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture. • Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way. By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's.
[PDF] [EPUB] Customer Mania!: It's Never Too Late to Build ~ It’s Never Too Late to Build a Customer-Focused Company PDF EPUB full Download at the bottom. In Customer Mania!, Ken Blanchard, one of America’s biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.
Customer Mania!: It's Never Too Late to Build a Customer ~ Customer Mania!: It's Never Too Late to Build a Customer-Focused Company (English Edition) eBook: Blanchard, Kenneth: : Kindle-Shop
Customer Mania!: It's Never Too Late to Build a Customer ~ Customer Mania!: It's Never Too Late to Build a Customer-Focused Company [Blanchard Ph.D., Kenneth, Ballard, Jim, Finch, Fred] on . *FREE* shipping on qualifying offers. Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
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Customer mania! : it's never too late to build a customer ~ Get this from a library! Customer mania! : it's never too late to build a customer-focused company. [Kenneth H Blanchard; Jim Ballard; Frederic E Finch] -- Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a .
Customer Mania!: It’s Never Too Late to Build a Customer ~ It’s Never Too Late to Build a Customer-Focused Company. by Ken Blanchard. Paperback. details . details (United States). (see also: Audio CD) ISBN: 978-0-00-721050-3 . ISBN-10: 0-00-721050-7. HarperCollins · 2005. See also: 2005: Hardcover: Customer Mania!: It’s Never Too Late to Build a Customer-Focused Company: 2004: Hardcover: Customer Mania! It's Never Too Late to Build a Customer .
Customer Mania! Its Never Too Late to Build a Customer ~ Its Never Too Late to Build a Customer-Focused Company. 74 01.11.2020. Customer Mania! Its Never Too Late to Build a Customer-Focused Company .
Customer Mania! Its Never Too Late to Build a Customer ~ The Blog. Customer Mania! Its Never Too Late to Build a Customer-Focused Company. 30.10.2020 Author: qofi Category: 540 Author: qofi Category: 540
Customer Mania! It's Never Too Late to Build a Customer ~ Customer Mania! It's Never Too Late to Build a Customer-Focused Company [Ken Blanchard, Jim Ballard, Fred Finch] on . *FREE* shipping on qualifying offers. Customer Mania! It's Never Too Late to Build a Customer-Focused Company
Customer Mania!: It?s Never Too Late to Build a Customer ~ [Read PDF] Customer Mania!: It s Never Too Late to Build a Customer-Focused Company Ebook Online
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Customer Mania! Its Never Too Late to Build a Customer ~ 27 Jun 20 Customer Mania! Its Never Too Late to Build a Customer-Focused Company
Buy Customer Mania!: It's Never Too Late to Build a ~ The moral of this story is that it's never too late to build a customer-focused company the right way. While Yum! would be the first to admit it has lots of work to do and has just begun the journey, its leadership is well on its way to taking entrenched brands with checkered pasts and creating a single, exciting culture that's already producing measurable results. As Dave Deno, the company's .
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: Customer Mania!: It's Never Too Late to Build ~ Customer Mania!: It's Never Too Late to Build a Customer-Focused Company - Kindle edition by Blanchard, Kenneth. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Customer Mania!: It's Never Too Late to Build a Customer-Focused Company.
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