Beschreibung What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint. Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in success previously believed to be unachievable. So once again, how well do you know your customers?In a hyperconnected economy that is radically changing consumer expectations, this vital expectation for any successful business is not always easy. But in What Customers Crave, author and business strategist Nicholas Webb simplifies this critical task into being able to confidently answer two questions: What do your customers love? What do they hate?Jam-packed with tools and examples, this must-have resource helps businesses reinvent how they engage with customers (both physical and virtual). Learn how to:• Gain invaluable insights into who your customers are and what they care about• Use listening posts and Contact Point Innovation to refine customer types• Engineer experiences for each micromarket that are not only exceptional, but insanely relevant• Connect across the five most important touchpoints• Co-create with your customers• And more!It’s time to reinvent the ways you engage with your customers. Because when you learn to provide for them exactly what they want, they not only bring along their wallets but those belong to their friends as well!
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Nicholas J. Webb The best companies in the world discover what their customers desire--and then deliver it in memorable and deeply human experiences.
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint eBook: Webb, Nicholas J. : : Kindle-Shop
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - Ebook written by Nicholas Webb. Read this book using Google Play Books app on your PC, android, iOS devices. Download for offline reading, highlight, bookmark or take notes while you read What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint.
Download What Customers Crave : How to Create Relevant and ~ What Customers Crave : How to Create Relevant and Memorable Experiences at Every Touchpoint (9780814437810).pdf writen by Nicholas Webb: Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first rese
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What Customers Crave: How to Create Relevant and Memorable ~ The author makes a compelling case for proactively designing customer experiences that delight customers at every touch point in the customer journey. According to the author, the key to designing these experiences is first developing a deep understanding what your customer segments love and hate. Importantly, there is not one customer type, but many, and these groups are not defined based on .
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint: Webb, Nicholas: 9780814437810: Books - .ca
What Customers Crave : How to Create Relevant and ~ Jam-packed with tools and examples, What Customers Crave helps you reinvent how you engage with customers (both digitally and non-digitally) and: Gain invaluable insights into who they are and what they care about; Use listening posts and Contact Point Innovation to refine customer types; Engineer experiences for each micromarket that are not only exceptional, but insanely relevant; Connect .
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What Customers Crave: How to Create Relevant and Memorable ~ Compre What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint de Webb, Nicholas J. na .br. Confira também os eBooks mais vendidos, lançamentos e livros digitais exclusivos.
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on, ISBN 9780814437810 Buy the What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint ebook.
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What customers crave : how to create relevant and ~ Get this from a library! What customers crave : how to create relevant and memorable experiences at every touchpoint. [Nicholas J Webb] -- Examining how the hyper-connected economy is radically changing consumer expectations, this book is jam-packed with tools and examples to show companies what they need to do to stay on top.
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint / Webb, Nicholas / ISBN: 9780814437810 / Kostenloser Versand für alle Bücher mit Versand und Verkauf duch .
What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave expresses and embraces three power shifts in customer experience: the innovation shift, the customer shift, and the connection shift. These shifts will determine your business's future. They represent the difference between the failure of the customer service-industrial complex mindset and the success you will achieve as you accept the power of the consumer and experience .
What customers crave : how to create relevant and ~ Get this from a library! What customers crave : how to create relevant and memorable experiences at every touchpoint. [Nicholas J Webb] -- What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top. The solution rests on two simple .
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What Customers Crave: How to Create Relevant and Memorable ~ What Customers Crave helps you find the answers, and reinvent how you engage with people both digitally and nondigitally. The tools, examples, and insights from an innovation thought leader show you how to: Discover who your customers really are and what they care about * Engineer exceptional, relevant experiences for each customer type
What Customers Crave eBook door Nicholas Webb ~ Lees „What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint“ door Nicholas Webb verkrijgbaar bij Rakuten Kobo. Think you know your customers? You better be more assured than just thinking you do, because your success depends on it!.