Beschreibung Customer Service Training 101: Quick and Easy Techniques That Get Great Results. If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”? For your customer, nothing else represents your business more than your employees; therefore, for you nothing should be more important than arming these essential employees with the knowledge and skills they need to find the best solution for each and every customer.Whether you're a manager, owner, or employee, Customer Service Training 101 is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this all-encompassing resource will train them in:• Creating positive first impressions• Speaking and writing effectively• Listening attentively• Identifying needs• Making customers feel valued• Confidently handling customer complaints• And moreYour business plan is sound. Your product is needed. Your growth strategies are ground-breaking. But poor customer service can bring it all to a crashing halt. Equip you and your employees with the necessary skills before it’s too late.
CUSTOMER SERVICE TRAINING 101 ~ Quick and Easy Techniques That Get Great Results RenĂŠeEvenson AMACOM American Management Association New York / Atlanta / Brussels / Chicago / Mexico City / San Francisco Shanghai / Tokyo / Toronto / Washington, D. C. Special discounts on bulk quantities of AMACOM books are available to corpora-tions, professional associations, and other organizations. For details, contact Special Sales .
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Customer Service Training 101 Quick And Easy Techniques ~ customer service training 101 quick and easy techniques that get great results Sep 14, 2020 Posted By Agatha Christie Media Publishing TEXT ID 678213e4 Online PDF Ebook Epub Library great as it ensures that youre handling all customer complaints effectively and in a consistent way although following this might feel a bit clumsy and awkward at first with
[Pub.21] Download More Great Books Like Customer Service ~ Easy Techniques That Get Great Results PDF by Renee Evenson : Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results ISBN : #0814417159 / Date : 2011-09-14 Description : PDF-7633f / Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as .
: The Big Book of Customer Service Training ~ Customer Service Training 101: Quick and Easy Techniques that Get Great Results Renee Evenson. 4.5 out of 5 stars 13. Kindle Edition. $12.99. Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renee Evenson. 4.4 out of 5 stars 86. Kindle Edition. $5.99. The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees .
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