Beschreibung Be Your Customer's Hero: Real-World Tips and Techniques for the Service Front Lines. Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the unknown?In Be Your Customer’s Hero, internationally recognized customer service expert Adam Toporek provides the answers to preparing for the surprises awaiting the CSR. Through short, simple, actionable advice, in quick, easy-to-read chapters, this invaluable guide shows customer-facing CSRs how to:• Achieve the mindset required for Hero-ClassTM service• Understand the customer’s expectations--and exceed them• Develop powerful communication skills• Avoid the seven triggers guaranteed to set customers off• Handle difficult and even irrational customers with ease• And moreArmed with the tools and techniques in this invaluable resource, readers will have all they need to transform themselves into the heroes their customers need.
Be Your Customer's Hero: Real-World Tips & Techniques for ~ Be Your Customer's Hero breaks it down in it's simplest form as to what truly sets you apart to become your customer's hero and how to get there in a genuine, non-gimmicky way. I would highly recommend purchasing and providing this book for anyone who deals with front line customer service; a worthwhile read indeed.
: Customer reviews: Be Your Customer's Hero ~ Be Your Customer's Hero breaks it down in it's simplest form as to what truly sets you apart to become your customer's hero and how to get there in a genuine, non-gimmicky way. I would highly recommend purchasing and providing this book for anyone who deals with front line customer service; a worthwhile read indeed.
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40+ Phrases to Create Positive Scripting for Customer Service ~ Positive customer service phrases can enhance customer engagement, drive up satisfaction, and reduce customer churn rate. Luckily for you, finding and using the magic words is not hard; all you have to do is remember a few simple rules and commit to positive scripting.
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Communication Skills for Customer Service ~ Excellent customer service is all about communication. Demonstrating to our customers that we are listening to them and value their feedback, combined with the ability to convey clear messages with warmth and empathy will enhance our customersâ experience, however transitory. Basic principles such as making your customer feel at ease, listening attentively or knowing when to say sorry can .
15 Tips for New Managers - The Balance Careers ~ 7. Youâre a Boss, Not a Friend . One of the most frequent mistakes new managers make is that they try to be friends with their employees. It is especially hard when you get promoted over your peers, and you're now managing friends who were once peers.Youâre now in a position of power and authority and being friends with one employee, and not another creates perceptions of bias and favoritism.
Free Customer Service Training Manual Template - Lessonly ~ Our customer service training manual (free download) can help you get started. Our blog also provides plenty of customer service training ideas that you can incorporate into any retail, hospitality, or call center training manual template. Customer Service Training by Industry. In many ways, serving customers is the same in any industry. Every business has to answer questions, respond to .
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9 Tips to Collect Feedback via Customer Satisfaction ~ Free Download: Agent Guide: Get the Best Customer Service Metrics in Your Team For many live chat agents, itâs not enough to be well-versed in customer service techniques. To be a truly effective live chat operator, agents also need to pay close attention to optimizing their metrics â whether itâs average handle time, customer satisfaction, first contact resolution, or sales figures.
21 Tips for Giving Excellent Customer Service / Business ~ Explore 21 top tips for improving customer service. Do you have what it takes to give great service? Smile when greeting a customer in person and on the phone (and yes, they can tell if you are smiling over the telephone!). Use age-appropriate greetings, and avoid referring to older customers and women as âguys.â Be proactive and ask how you may be of service.
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