Beschreibung The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth. What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth. Did you ever wonder about the replacement for Apple's legendary CEO, Steve Jobs? It was the COO, Timothy Cook. What? The chief operating officer became the CEO of one of the most profitable companies in history? Cook joined Apple in 1998, and is credited with pulling Apple out of manufacturing by closing factories and warehouses around the world. This helped the company reduce inventory levels and streamline its supply chain to match the efficiency of Dell, dramatically increasing margins. Cook has been quoted as saying, "You kind of want to manage it like you're in the dairy business. If it gets past its freshness date, you have a problem." Cook exemplifies the new reality of "intelligent business operations" in the customer-driven enterprise that operates in the "now." This book connects the dots between the COO and the Chief Marketing Officer (CMO) in a way that is unusual and powerful. The book asserts that the primary role of the modern COO should be that of delivering customer experiences that delight! While traditional back-office functions will certainly not go away, the book encourages COOs to pivot and also focus on the front office. This expanded role is made possible by the many principles and technologies discussed in the book. This new-found ability to leverage smarter process management can transform your business into a dynamic, real-time, customer-driven enterprise.
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The COO Evolution : Reinventing Customer-Facing Processes ~ Coo Revolution : Reinventing Customer-Facing Processes for Moments of Truth, Paperback by Phillips, Rich; Kramer, Reeves; Fingar, Peter (CON), ISBN 0929652193, ISBN-13 9780929652191, Brand New, Free shipping in the US
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2019 Conference Program - bpmNEXT ~ Kramer is the co-author of the book “The COO Revolution: Reinventing Customer-facing Processes for Moments of Truth”, a contributing author to additional books and whitepapers, and a frequent speaker on various topics in the software industry. Kramer has a BS in Engineering from Virginia Military Institute and an MBA from the University of North Carolina at Chapel Hill. Michael Lim is a .
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