Beschreibung More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences. Less is more may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a more is more philosophy work harder and go further to ensure that their customers have a positive experience: they do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. Customer experience guru Blake Morgan walks you through the D.O.M.O.R.E. concepts that set businesses up for success by emphasizing the importance of relationships. Companies that do more:Design something specialOffer a strong employee experience Modernize with technologyObsess over the customerReward responsibility and accountability Embrace disruption and innovationMore Is More offers practical advice for building or improving customer experience that you can apply immediately at your own organization. Time is of the essence: your customers are not willing to wait for you to get the customer experience right. Outlining the key areas you need to address immediately, More Is More will help you weather external changes, remain relevant, and thrive in todays ever-changing business landscape.
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More Is More: How the Best Companies Go Farther and Work ~ <p>"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. Companies that embrace a "more is more" philosophy work harder and go further to ensure that .
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10 Companies Putting People Above Profits During COVID-19 ~ Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake's clients include Comcast, Genentech, Accor Hotels .
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10 Examples Of How Employee Experience Impacted Business ~ Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake's clients include Comcast, Genentech, Accor Hotels .
The Five Lessons From Trader Joe’s Unbeatable Customer ~ Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake's clients include Comcast, Genentech, Accor Hotels .
Blake Morgan - Forbes ~ Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake's clients include Comcast, Genentech, Accor Hotels .
Descriptive Analytics, Prescriptive Analytics And ~ Her first book was 'More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." Blake's clients include Comcast, Genentech, Accor Hotels .
Data Ethics And The Growing Impact On Customer Service ~ “With so much data available on consumers and so many examples of companies selling and misusing that data, customers are wary of sharing information with brands,” says Blake Morgan, author of More is More: How The Best Companies Work Harder And Go Farther To Create Knock-Your-Socks-Off Customer Experiences.
Digitale Transformation der B2B-Customer Experience ~ Blake Morgan ist Customer Experience Futuristin, gefragte US-Keynote Speakerin, Buch-Autorin von “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” und u.a. auch Herausgeberin eines wöchentlichen Newsletters zu Customer Experience, für den Sie sich hier registrieren können.
Reimagining the office and work life after COVID-19 / McKinsey ~ Many employees liberated from long commutes and travel have found more productive ways to spend that time, enjoyed greater flexibility in balancing their personal and professional lives, and decided that they prefer to work from home rather than the office. Many organizations think they can access new pools of talent with fewer locational constraints, adopt innovative processes to boost .
The Customer of the Future von Blake Morgan. Bücher ~ Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube. weiterlesen. Produktdetails. Einband gebundene Ausgabe Seitenzahl 224 .
Digitale Transformation hat kein Enddatum - Braintrust Group ~ Blake Morgan ist Customer Experience Futurist, gefragte US-Keynote Speakerin, Buch-Autorin von “”More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”” und u.a. auch Herausgeberin eines wöchentlichen Newsletters zu Customer Experience, für den Sie sich hier registrieren .
Die Zukunft von CX ist jetzt ! Aber sind Sie ready ~ Blake ist Customer Experience Futuristin, gefragte US-Keynote Speakerin, Buch-Autorin von “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” und u.a. auch Herausgeberin eines wöchentlichen Newsletters zu Customer Experience, für den Sie sich hier registrieren können.
Digital Transformation im B2B in 2020 - Braintrust Group ~ Blake Morgan ist Customer Experience Futuristin, gefragte US-Keynote Speakerin, Buch-Autorin von “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” und u.a. auch Herausgeberin eines wöchentlichen Newsletters zu Customer Experience, für den Sie sich hier registrieren können.
CX-Trends, die jeder Marketing Manager kennen sollte ~ Blake Morgan ist Customer Experience Futuristin, gefragte US-Keynote Speakerin, Buch-Autorin von “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” und u.a. auch Herausgeberin eines wöchentlichen Newsletters zu Customer Experience, für den Sie sich hier registrieren können.
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