Beschreibung Ultimate Question 2.0 (Revised and Expanded Edition). In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:• Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success• Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers• Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their businessPractical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success.
The Ultimate Question 2.0 (Revised and Expanded Edition ~ The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World / Reichheld, Fred, Markey, Rob / ISBN: 9781422173350 / Kostenloser Versand für alle Bücher mit Versand und Verkauf duch .
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The Ultimate Question 2.0 - NPS Book / Bain & Company ~ The Ultimate Question 2.0 is full of practical and powerful insights that can help you build a great business that is grounded in customer loyalty. This should become a business classic. —John Donahoe, former CEO, eBay Net Promoter has helped us create an intense focus on doing what's right for our clients and for our people.
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A Speed Summary of The Ultimate Question 2.0 / Bain & Company ~ Many of you will have probably already read the new, revised and expanded edition of Fred Reichheld’s business bestseller The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, written with Rob Markey.
The Ultimate Question: Driving Good Profits and True ~ The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Fred Reichheld. 4.6 out of 5 stars 226. Hardcover. $25.12. Net Promoter - Implement the System: Advice and experience from leading practitioners (Customer Strategy) Maurice FitzGerald. 4.3 out of 5 stars 14. Paperback. $15.99. Good to Great: Why Some Companies Make the Leap .
Books :: Online Shop ~ The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld, Rob Markey 1 day in the top 100 Release Date: September 20, 2011 Buy new: $27.95 $18.26 (Visit the Best Sellers in Books list for authoritative information on this product's current rank.)
The Ultimate Question 2.0 (Revised and Expanded Edition ~ Buy The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Revised, Expanded ed. by Reichheld, Fred, Markey, Rob (ISBN: 9781422173350) from 's Book Store. Everyday low prices and free delivery on eligible orders.
Die ultimative Frage 2.0: Wie Unternehmen mit dem Net ~ The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World Fred Reichheld. 4,6 von 5 Sternen 184. Gebundene Ausgabe . 28,12 € Net Promoter - Implement the System: Advice and experience from leading practitioners (Customer Strategy, Band 2) Maurice FitzGerald. 4,3 von 5 Sternen 13. Taschenbuch. 15,69 € Weiter. Es wird kein Kindle .
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