Beschreibung The Ultimate Question: Driving Good Profits and True Growth. CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractors - customers who complain loudly about the company and switch to competitors at the earliest opportunity. Based on extensive research, "The Ultimate Question" shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice. Practical and compelling, this is the one book - and the one tool - no growth-minded leader can afford to miss.
The Ultimate Question: Driving Good Profits and True ~ The Ultimate Question: Driving Good Profits and True Growth [Reichheld, Fred] on . *FREE* shipping on qualifying offers. The Ultimate Question: Driving Good Profits and True Growth
The ultimate question : driving good profits and true ~ Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an .
The Ultimate Question: Driving Good Profits and True Growth ~ PDF / On Jul 7, 2006, Aster Mekonnen published The Ultimate Question: Driving Good Profits and True Growth / Find, read and cite all the research you need on ResearchGate
The Ultimate Question Driving Good Profits And True Growth ~ the ultimate question driving good profits and true growth Sep 13, 2020 Posted By Zane Grey Publishing TEXT ID b585776a Online PDF Ebook Epub Library principle for the book the net promoter score a measurement of how likely net your customers are to refer you to their friends family and colleauges has proven to be the
The Ultimate Question: Driving Good Profits and True ~ The Ultimate Question: Driving Good Profits and True Growth Audible Audiobook â Unabridged Fred Reichheld (Author, Narrator), Simon & Schuster Audio (Publisher) 4.4 out of 5 stars 104 ratings
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The Ultimate Question 2.0 - NPS Book / Bain & Company ~ The Ultimate Question 2.0 is full of practical and powerful insights that can help you build a great business that is grounded in customer loyalty. This should become a business classic. âJohn Donahoe, former CEO, eBay Net Promoter has helped us create an intense focus on doing what's right for our clients and for our people.
Net Promoter - Wikipedia ~ Net Promoter or Net Promoter Score (NPS) is the percentage of customers rating their likelihood to recommend a company, a product, or a service to a friend or colleague as 9 or 10 ("promoters") minus the percentage rating this at 6 or below ("detractors") on a scale from 0 to 10.Respondents who provide a score of 7 or 8 are referred to as "passives" and enter into the overall percentage .
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The Ultimate Question 2.0 (Revised and Expanded Edition ~ The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World [Reichheld, Fred, Markey, Rob] on . *FREE* shipping on qualifying offers. The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World
Fred Reichheld - Wikipedia ~ (2001), and The Ultimate Question: Driving Good Profits and True Growth (2006). . The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, was a New York Times Bestseller and co-authored by long-time collaborator, Rob Markey of Bain & Company. An updated and expanded version of his 2006 book, The Ultimate Question, it focuses on Net Promoter Score (NPS), a .
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