Beschreibung I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad. Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming beloved—you can’t hire a fancy marketing firm to get there. You earn it by how you decide to run your business—as Wegman’s and Harley-Davidson have for decades and as relatively new companies like Zipcar and Zappos are doing right now. After studying and working with dozens of beloved companies, Bliss has identified five key decisions that lead to customer devotion: • Decide to believe • Decide with clarity of purpose • Decide to be real • Decide to be there • Decide to say “sorry” Her examples and advice will help readers sustain growth and profit even in a tough economy.
"I Love You More Than My Dog": Five Decisions That Drive ~ in Kevon on Book Club. "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Jeanne Bliss, CCXP - Bellevue, Washington / Professional ~ "I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad Penguin Group 2011. This Business Week best-seller, Inc. selects book for entrepreneurs and .
The 5 Types of CustomersâIncrease Customer Loyalty ~ Loyal: They represent no more than 20% of your customer base, but make up more than 50% of your sales.; Discount: They shop your store frequently, but make their decisions based on the size of your markdowns.; Impulse: They do not have to buy a particular item at the top of their list, but come into the store on a whim.They will purchase what seems good at the time.
100 Of The Most Customer-Centric Companies ~ Being customer centric is about more than just offering a good product or staffing a contact center. It becomes a cultural way of life for the company and impacts everything from employee .
What is Customer Advocacy and 11 Reasons Why it's the ~ Youâve probably already heard it costs five times more to acquire a new customer than to keep an existing one. The costs continue to decline as you provide better customer service and become a more customer-centric company. Your advocates will become living proof of that. #5: Up to half of your customers will come from word-of-mouth.
Ten Signs Your Boss Doesn't Respect You ~ When your boss doesn't respect you as a person or a professional, you're spinning your wheels. Here are Liz Ryan's 10 sure signs your boss doesn't respect you and it's time to consider your options.
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Loyalty Synonyms, Loyalty Antonyms / Thesaurus ~ Another word for loyalty. Find more ways to say loyalty, along with related words, antonyms and example phrases at Thesaurus, the world's most trusted free thesaurus.
Dog Cloning - Viagen Pets ~ Dog cloning does not involve any changes to the genes of your dog. Cloned dogs live full, healthy and happy lives and are no more susceptible to health problems than any other dogs. The first step in having the option to clone your dog is to preserve your dogâs genes through genetic preservation (GP). Your veterinarian will collect a small .
Shortform - The World's Best Book Summaries ~ Shortform is more than just book summaries. We aim to cover every idea worth knowing. That's why we summarize the most interesting articles from leading publications like The New York Times, Harvard Business Review, and The Atlantic. Get thought-provoking ideas from top writers in bite-sized pieces.
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The Six Basic Needs of Customers - Lifehack ~ There are times when the worst case could be absolutely devastating. In many cases, if something bad happens, it wonât be the end of the world. Itâs important to define how bad the worst case scenario is in the grand scheme of your life. Sometimes, we give situations more power than they deserve. In most cases, a failure is not permanent.
Men vs. Women: Differences in Shopping Habits & Buying ~ Whether youâre a man or a woman, your purchasing decisions are based more on habit than rational decision-making, according to Dr. Neale Martin, professor at Kennesaw State Universityâs Cole College of Business. Tony Ezell, vice president of Eli Lilly and Company agrees, using the example of physicians who, acting with their unconscious brains when making decisions, continue to prescribe .
Why People Care More About Pets Than Other Humans / WIRED ~ You sometimes hear the claim that a dog is shot by a police officer âevery 98 minutes.â Thatâs would be about 5,000 dogs a year. But Merritt Clifton, editor of Animals 24-7 thinks, based on .
Love Themes in 'Romeo and Juliet' - ThoughtCo ~ Shallow Love . Some characters fall in and out of love very quickly in "Romeo and Juliet." For example, Romeo is in "love" with Rosaline at the start of the play, but it is presented as an immature infatuation. Today, we might use the term âpuppy loveâ to describe it. Romeoâs love for Rosaline is shallow, and nobody really believes that .
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Home / Archive of Our Own ~ more than 40,140 fandoms / 2,937,000 users / 6,784,000 works. The Archive of Our Own is a project of the Organization for Transformative Works. With an AO3 account, you can: Share your own fanworks; Get notified when your favorite works, series, or users update; Participate in challenges; Keep track of works you've visited and works you want to check out later; You can join by getting an .
How to Get Your Customers to Recommend Your Brand to Others ~ Acquiring a new customer can cost you six or seven times more money than retaining your current customers. But you can get new customers without having to spend much money. Using your existing customers to help bring in new business is one of my favorite ways to do this. It may sound complex, but itâs much easier than you might think. Itâs all about getting creative. Coming up with an .
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4 Types of Customers: How to Recognize and Handle Them ~ Donât push â the more you try to convince Drivers to change their minds, the more aggressive and irritated theyâll become. If you see their decision is final, just back them on this and move to the next point. How to Treat Drivers in Customer Service. Be confident, but polite â Drivers are self-confident, and so should you. Donât get overwhelmed by their confidence â use logical .
Bad Synonyms, Bad Antonyms / Thesaurus ~ Another word for bad. Find more ways to say bad, along with related words, antonyms and example phrases at Thesaurus, the world's most trusted free thesaurus.