Beschreibung The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty. Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is smaller and the prices are often higher...yet they still come in droves because of the ease of purchase. What about the minibar in your hotel room? That’s convenient too...but the convenience comes at a cost. Did you ever stop to think that the same $5.00 can of Coca-Cola in the hotel’s mini-fridge can be bought down the hall from the vending machine for just $1.25? Yet even with that can of Coke being four times more expensive, hotels are restocking minibars every day. Customers will pay for convenience. And they’ll choose to do more business over time with the people and companies that make their lives more convenient! Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient for your customers should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. This book shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You’ll learn six compelling strategies, supported by numerous examples and case studies that will fuel your plan to create a focus on convenience for your customers. The value proposition is both simple and profound: when you reduce friction and make it easier for customers to do business with you, they’ll reward you with their money, their loyalty, and their referrals. That’s the advantage of being a part of The Convenience Revolution.
: The Convenience Revolution: How to Deliver a ~ The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty - Kindle edition by Hyken, Shep. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts .
The Convenience Revolution: How to Deliver a Customer ~ “The Convenience Revolution” is destined to create a tidal wave in customer service. The subtitle of the book; “How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty” sums up the contents. A complimentary copy of this book was provided for review purposes. The opinions expressed are my own.
The Convenience Revolution: How to Deliver a Customer ~ Customer service expert Shep Hyken lays out a compelling argument for convenience being the next frontier in outstanding customer service. Companies like that make it ridiculously easy for you to do business with them will earn the loyalty of their customers over the competition. Hyken lays out six convenience principles that can apply to companies of any size, from mega-corporations to .
The Convenience Revolution: How to Deliver a Customer ~ Buy The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty by Hyken, Shep (ISBN: 9781640950528) from 's Book Store. Everyday low prices and free delivery on eligible orders.
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The Convenience Revolution - Shep Hyken ~ The Convenience Revolution How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty. Hardcover Book — $24.95. Buy Now *As COVID-19 continues to affect many countries around the world, please note that there will be an increase in shipping charges for international orders of multiple items. In these cases, we will confirm the total for all .
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Free ebook pdf format downloads The Convenience Revolution ~ The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty [Shep Hyken] on The Convenience Revolution - Shep Hyken I looked at what the best companies were doing to disrupt competitors, and even entire industries, and with a loyal customer if the experience is convenient.
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The Convenience Revolution: How to Deliver a Customer ~ Start your review of The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty Write a review Feb 25, 2020 Fran Pereira rated it really liked it · review of another edition
6 Ways to Be Convenient in Customer Experience – SmarterCX ~ This idea had me thinking about how the concept of being intentionally convenient could become a competitive business weapon, which is why I wrote the book The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty. I studied hundreds of companies and their business processes, and in doing so identified six major areas in .
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