Beschreibung This is Service Design Thinking: Basics - Tools - Cases. This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals. Besides an introduction to service design thinking through five basic principles, a selection of individual perspectives demonstrate the similarities and differences between various disciplines involved in the design of services. Additionally, the book outlines an iterative design process and showcases 25 adaptable service design tools, exemplifying the practice of service design with five international case studies. The book concludes with an insight into the current state of service design research and sets service design thinking in a philosophical context.In collaboration with: (in alphabetical order) Kate Andrews (UK), Beatriz Belmonte (E), Ralf Beuker (GER), Fergus Bisset (UK), Kate Blackmon (UK), Johan Blomkvist (SE), Simon Clatworthy (NO), Lauren Currie (UK), Sarah Drummond (UK), Jamin Hegeman (USA), Stefan Holmlid (SE), Luke Kelly (NL), Lucy Kimbell (UK), Satu Miettinen (FI), Asier Pérez (E), Bas Raijmakers (NL), Jakob Schneider (GER), Fabian Segelström (SE), Marc Stickdorn (A), Renato Troncon (IT), Geke van Dijk (NL), Arne van Oosterom (NL), Erik Widmark (S)
This Is Service Design Thinking: Paperback edition: basics ~ This Is Service Design Thinking: Paperback edition: basics - tools - cases / Stickdorn, Marc, Schneider, Jakob / ISBN: 9789063692797 / Kostenloser Versand für alle Bücher mit Versand und Verkauf duch .
This is Service Design Thinking: Basics, Tools, Cases ~ Basics: outlines service design thinking along five basic principles; Tools: describing a variety of tools and methods used in Service Design Thinking; Cases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design
This is Service Design Thinking: Basics-Tools-Cases Kindle ~ This is Service Design Thinking: Basics-Tools-Cases - Kindle edition by Schneider, Jakob, Stickdorn, Marc, Schneider, Jakob, Schneider Jakob. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading This is Service Design Thinking: Basics-Tools-Cases.
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This Is Service Design Thinking: Basics, Tools, Cases ~ How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes .
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This is Service Design Thinking: Basics, Tools, Cases ~ Marc Stickdorn,Jakob Schneider: This is Service Design Thinking: Basics, Tools, Cases _____ Author: Marc Stickdorn,Jakob Schneider Number of Pages: 384 pages Published Date: 09 Mar 2012 Publisher: John Wiley & Sons Inc Publication Country: New York, United States Language: English ISBN: 9781118156308 Download Link: Click Here
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This is Service Design Thinking ~ »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It explains the approach, its background, process, methods and tools — and connects theory to contemporary case studies. A set of 23 international authors created this interdisciplinary textbook applying exactly the same user-centered and co-creative approach .
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This is Service Design Doing — Book / School / Methods ~ Service Design (Thinking), applied A comprehensive resource set, clearly presented in one book. Whether you work in a corporation, a government, an SME or a start-up, this book contains everything you need to improve – or revolutionize – the products and services you offer. Learn how to facilitate workshops and run projects, embed service design thinking in your organization, and change .
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Service Design – Wikipedia ~ Service-Design bezeichnet den Prozess der Gestaltung von Dienstleistungen. . Marc Stickdorn, Jakob Schneider: This Is Service Design Thinking. Basics – Tools – Cases. BIS Publishers, Amsterdam 2011, ISBN 978-90-6369-256-8. Dieter Pfister: Atmospheric Design. Zur Bedeutung von Atmosphäre und Design für eine sozial nachhaltige Raumgestaltung. 2., verbesserte Auflage. Gesowip, Basel 2013 .
Design Thinking: Das Handbuch: : Falk Uebernickel ~ Design Thinking: Das Handbuch / Falk Uebernickel, Walter Brenner, Therese Naef, Britta Pukall, Bernhard Schindlholzer / ISBN: 9783956010651 / Kostenloser Versand für alle Bücher mit Versand und Verkauf duch .
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