Beschreibung High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. SETH GODIN: "It's hard to imagine an organization with front line employees that won't benefit from the ideas in this book.". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys anup-to-the minute and deeply practical take on customer service, businesssuccess, and the twin importance of people and technology." .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . "Clearly the best book on customer service management written in the last decade." Professor Frank Allen Philpot, George Mason University School of Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HONORS RECEIVED:-SETH GODIN's "Must-Read Reading List,"Late Spring 2012 -CIO Magazine: "Must-read, Summer 2012"-Readitfor.me:"The 8 new business books you need to read NOW". . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Description: In an age of social media, smartphones, self-service, and six-second attention spans, High-Tech, High-Touch Customer Service throws your business a lifeline. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment--lashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive--and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service--and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals insider secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide--online and off. About the Author "A new guru of customer service excellence is Micah Solomon."-- The Financial PostMICAH SOLOMON, a successful entrepreneur and business leader, is a top keynote speaker and consultant on customer service, sales, and marketing issues, the customer experience, and company culture for our digitally connected times. He co-authored the bestselling Exceptional Service, Exceptional Profit and his expertise has been featured in Fast Company, Bloomberg BusinessWeek, Inc. Magazine, Forbes.com, NBC and ABC television programming, and elsewhere.
High-Tech, High-Touch Customer Service: Inspire Timeless ~ High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce / Solomon, Micah / ISBN: 9780814417904 / Kostenloser Versand fĂŒr alle BĂŒcher mit Versand und Verkauf duch .
High-tech, High-touch Customer Service: Inspire Timeless ~ High-tech, High-touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. Janis Dietz (Professor of Business Administration, The University of La Verne, La Verne, California, USA) Journal of Consumer Marketing. ISSN: 0736-3761. Publication date: 25 January 2013. Abstract. Keywords. Customer service; Customer empowerment; Social media; Customer values; Self .
High-Tech, High-Touch Customer Service : Inspire Timeless ~ Get this from a library! High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce.. [Micah Solomon] -- In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, .
High-Tech, High-Touch Customer Service: Inspire Timeless ~ High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce [Solomon, Micah] on . *FREE* shipping on qualifying offers. High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
High-Tech, High-Touch Customer Service: Inspire Timeless ~ High-Tech, High-Touch Customer Service gives you a clearheaded analysis of what's new in our digitallyconnected world and what remains unchanged, along with strategies forcapturing a customer's business again and again. Packed with brilliantexamples of anticipatory customer service, as well as some hilariouslycautionary examples of customer service done disastrously wrong, thisessential book .
High-Tech, High-Touch Customer Service: Inspire Timeless ~ Buy High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce Special ed. by Solomon, Micah (ISBN: 9780814417904) from 's Book Store. Everyday low prices and free delivery on eligible orders.
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Rain Making: Attract New Clients No Matter What Your Field ~ High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce. Micah Solomon. Customer Obsessed. Eric Berridge . Be a Direct Selling Superstar: Achieve Financial Freedom for Yourself and Others as a Direct Sales Leader. Mary Christensen. Leading Loyalty: Cracking the Code to Customer Devotion. Leena Rinne, Sandy Rogers, Shawn Moon. Achieve Sales .
High-Tech, High-Touch Customer Service: Inspire Timeless ~ High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce 210. by Micah Solomon / Editorial Reviews. Paperback $ 18.95. Paperback. $18.95. NOOK Book. $10.99. View All Available Formats & Editions. Ship This Item â Qualifies for Free Shipping Buy Online, Pick up in Store is currently unavailable, but this item may be available for in-store .
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High-Tech, High-Touch Customer Service : Inspire Timeless ~ High-Tech, High-Touch Customer Service / Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantageâthey're a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer service (i.e., what hasn't changed), the high-tech tools .
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