Beschreibung Customer Experience: 22 international CX professionals share their current strategies for achieving impact and visibility using best practice CX (English Edition). 22 international CX professionals share their current best-thinking, strategies and insights for achieving impact and visibility using world-class, best-practice CX principles. Contributors are experienced, qualified and certified CX experts including Ian Golding, Gayana Helder, Olga Guseva, Duong Nguyen, Jonathan Daniels, Ben Phillips, Naeem Arif, Hannah Foley, Megan Germann, Patricia Sanchez Diaz, Marleen van Wijk, Nick Meinertzhagen, Alec Dalton, Anna Stoll, Daniel Dougherty, Narjès Boufaden, Rohilla Nasreen, Marc Karschies, Ruth Crowley, Janelle Mansfield, Michele Badenhorst and Gabriela Geeson.Topics include:Customer centric cultureOrganisation adoption and accountabilityVoC insight and understandingsCX design and improvementCX metrics, measurement and ROICX strategyThis is an extraordinary volume packed with frontline experience, insight and value for anyone wanting to dramatically enhance the customer experience in their organization.
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Customer Experience information, news and tips ~ Create a customer experience strategy before tech investment. Align customer expectations with your customer experience strategy before making any investments in CX technology. Bob Azman has 10 questions to ask yourself before making any moves. Get Started A breakdown of inbound marketing vs. demand generation
MyCustomer: Customer-centric tips for marketing, sales ~ Tips for marketing, sales & service professionals to improve the customer journey and enhance customer experience.
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