Beschreibung A-Z for Great Customer Service: Over 26 Simple Ways to Satisfy Every Customer, Every Time! (English Edition). This book is for customer service agents, managers, supervisors, business owners, and sales people. It desires to hit the target of customer-to-service agents, workers-to-entrepreneurs, and small-to-large companies. Every last one of these businesses is seeking to get the same result, which is to make customers happy and get repeat business. It’s just that simple. I have done over 10 years of research on the top 100 companies in customer service. In this book, I share business concepts of understanding customers, sales training, mastering customer retention, and creating mutual effective policies and procedures for success. I intentionally made certain not to deviate from the title, like a lot of customer service books do. The title is exactly how the book is written: There are 26 alphabets, and inside the upcoming chapters you will get a summation of how to master customer service simplistically, like learning your A, B, Cs. Each alphabet has 2 or more tips on how to treat your customers, increase sales, and position yourself for an influx of raving fans begging you to be their customer service representative. An added bonus after each chapter, is easy to remember customer service affirmations that relate to each alphabet. Simple to read, easy to apply, and guaranteed to satisfy all your customers everywhere.
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