Beschreibung The Secret Diary of a Mystery Shopper: True Customer Service Stories through the eyes of a Secret Shopper: The Good, The Bad and The Exceptional (English Edition). I have the best job in the world… Wouldn't you love to get paid to shop??Well maybe not everyone would but I have been very privileged to be a Mystery Shopper for the last 11 years and yes I have been paid to get massages, nails done, eat in restaurants and sleep in fabulous hotels but the best part was that I have been helping businesses master their service delivery, increase their employees’ engagement and customer loyalty, win industry awards and grow their profitability.In this book, read Claire Boscq-Scott, AKA the Busy Queen Bee, tells the tales of real-life Customer Service Stories, and learn how, through the eyes of someone else and setting up a Mystery Shopping programme, you could improve your employees' performances, deliver exceptional customer experiences and thrive in your business.“Claires book is not just about mystery shopping stories. It is a book explaining many important aspects to consider when designing a mystery shopping program, so you can measure what is really relevant for your customers and your business.”Veronica Boxberg Karlsson, Founder Better Business World Wide, Founder MSPA Europe/AfricaWant to know more about Claire Boscq-Scott, check out her websitewww.claireboscqscott.com
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